Frequently Asked Questions
Reservation
Making a reservation with us is simple and convenient. You can easily book your desired tour or accommodation through our user-friendly website. Select your preferred category, explore available destinations, and follow the straightforward steps to secure your reservation. Our system ensures a seamless booking process, allowing you to confirm your reservation hassle-free. For any specific inquiries or assistance, our dedicated customer support team is readily available to guide you through the reservation process.
1.Can I add additional people to an existing hotel booking?
Absolutely, adding more individuals to your existing hotel booking is typically possible, subject to the room’s occupancy limit and availability. Please reach out to our support team or manage your booking online to check for accommodation availability and any additional charges that may apply for extra guests. We’ll do our best to accommodate your request and ensure a comfortable stay for everyone joining your reservation.
2.Are the hotel rates in US dollars?
Yes, our hotel rates are generally displayed in US dollars. However, we also offer the flexibility to view prices in other currencies for your convenience. Please note that currency conversion rates may apply and could vary depending on the payment method or any associated fees imposed by your financial institution.
3. I've just completed my online hotel reservation booking, how do I receive my voucher?
Congratulations on completing your hotel reservation! Typically, upon successful booking, you’ll receive an email confirmation containing your booking details and a voucher attached. This voucher serves as confirmation of your reservation and includes essential information such as booking dates, room details, and any additional services you’ve selected. In case you haven’t received the email, please check your spam or junk folder. If you still don’t find it, feel free to contact our customer support team, and we’ll ensure you receive your voucher promptly.
4. When will I be charged for my hotel reservation?
Your payment for the hotel reservation is generally processed according to the terms specified during the booking process. In most cases, hotels charge the provided payment method either at the time of booking or upon arrival/departure, depending on the booking conditions and the specific hotel’s policy. Please review your booking confirmation or check the terms and conditions for payment details. Feel free to reach out to our support team if you require further clarification on the payment process for your reservation.
Payment
When can I expect my refund ?
The timing for receiving your refund depends on several factors, such as the hotel’s cancellation policy, the payment method used, and the processing times of financial institutions. Typically, refunds for hotel reservations are processed promptly upon cancellation according to the terms and conditions of your booking. Once the hotel confirms the cancellation and initiates the refund, it may take several business days for the amount to reflect in your account. The exact timeline can vary; however, you can expect the refund within [specific timeframe] to [specific timeframe] working days. Should you have any concerns or need further assistance regarding your refund, please don’t hesitate to contact our customer support team.
I have multiple charges on my account ?
If you notice multiple charges on your account after making a reservation, it’s possible that these charges could be pending authorizations or pre-authorizations. When booking a hotel, it’s common for hotels to pre-authorize your payment method to ensure its validity and reserve the necessary funds. These pre-authorizations may appear as charges on your account temporarily but should not result in actual deductions. Usually, these pending charges will automatically disappear within a few business days, depending on your bank’s policy. If these charges persist or if you have concerns about actual duplicate charges, we recommend contacting our support team or your financial institution for further clarification and assistance in resolving the issue.
I’ve been charged more than what was quoted ?
If you’ve been charged more than the quoted amount, we sincerely apologize for any inconvenience caused. Discrepancies in charges might occur due to several reasons, including additional fees or taxes not included in the initial quote, currency conversion variances, or incidental charges by the hotel. We recommend reviewing your booking confirmation and checking for any supplementary charges listed. If the discrepancy remains unexplained or you believe there’s an error in the billing, please contact our customer support team with your booking details and the charges in question. We’ll investigate the matter promptly and work towards ensuring the correct amount is charged or any necessary refunds are processed
I do not recognize the charges on my bank statement?
If you don’t recognize charges on your bank statement, it’s important to investigate the transactions. Sometimes, charges might appear under a different name or could be from a subsidiary service related to your booking. Check if the charges correspond to the dates of your reservation and verify if they align with the total amount you expected to pay. If discrepancies persist or you’re unsure about specific charges, contacting our support team or your financial institution can provide clarity. Our team can assist in identifying and clarifying any unrecognized charges related to your booking to ensure everything is accurately reflected and resolved.
Preparation
What should I wear?
What to wear largely depends on the destination and activities planned during your tour. We recommend packing comfortable clothing suitable for the climate and planned activities. Consider versatile attire, such as layers for varying weather conditions, comfortable walking shoes for sightseeing, and appropriate attire for any specific cultural or adventure-related activities. Feel free to reach out to us for destination-specific recommendations or check our packing guides available on our website for further assistance
What do I need to bring ?
When preparing for your trip, consider essential items such as travel documents (passport, visas), necessary medications, appropriate clothing for the destination’s climate, comfortable shoes, toiletries, electronic devices and chargers, adaptors for different sockets if traveling internationally, and any specific items required for planned activities or excursions. It’s also wise to bring a small travel first aid kit, a reusable water bottle, and a travel guide or map for convenience. For personalized recommendations based on your destination or tour, feel free to reach out to us.
How to start preparing for a travelers life ?
To embark on a traveler’s lifestyle, begin by embracing curiosity and open-mindedness. Start exploring your surroundings, discovering nearby destinations, and immersing yourself in different cultures. Cultivate adaptability and flexibility, as they’ll be invaluable companions on your journey. Consider setting aside dedicated time and resources for travel, whether it’s through budgeting, planning, or simply making travel a priority in your life. Engage with fellow travelers, seek advice, and learn from their experiences. Most importantly, take that first step—whether it’s a short getaway or a longer adventure—to begin your transformative journey as a traveler.
Weather
Where does lightning strike the most ?
Lightning tends to strike most frequently in areas with specific weather conditions, such as warm and humid climates where there’s a lot of atmospheric instability. Regions near the equator often experience more lightning due to the convective processes in the atmosphere. Some areas in Central Africa, parts of South America, and Southeast Asia are known for their high frequency of lightning strikes. Additionally, certain states in the United States, like Florida and Texas, are also prone to frequent lightning due to their weather patterns.
Are we going hiking even though it’s raining and windy? ?
Deciding whether to go hiking in rainy and windy conditions depends on various factors. Safety should always be a priority. If the weather conditions pose significant risks such as slippery trails, poor visibility, or the potential for falling branches, it might be advisable to postpone the hike. However, if it’s a light rain or wind that doesn’t compromise safety, and you’re properly equipped with appropriate gear like raincoats, sturdy shoes, and navigation tools, you might still consider hiking. Always check weather forecasts, assess the trail conditions, and use your judgment to ensure a safe and enjoyable hiking experience.
finding the right food, anywhere you are ?
Finding the right food, no matter where you are, often involves exploring local markets, seeking recommendations from locals or reputable sources, and being open to trying new cuisines. Utilize apps or websites that provide reviews and insights into nearby eateries. Look for places that prioritize fresh ingredients and local specialties to truly immerse yourself in the culture. Additionally, learning a few basic phrases in the local language can help communicate dietary preferences or restrictions when ordering food. Embrace the adventure of discovering new tastes and flavors—it’s often a delightful part of the travel experience.
Disclaimer: Changes in Rates and Availability
The information provided on this website is for informational purposes only and is subject to change without notice. We strive to maintain the accuracy of the information, including rates, availability, and details related to tourism services. However, due to the dynamic nature of the industry, these conditions may change suddenly.
We do not guarantee the availability of specific rates, services, or any other details mentioned on this website. We recommend checking directly with tourism service providers for the most up-to-date information.