Frequently Asked Questions
Reservations
Booking with us is easy and convenient. You can quickly reserve your desired tour or accommodation through our user-friendly website. Simply choose your preferred category, explore available destinations, and follow the easy steps to secure your reservation. Our system ensures a smooth, hassle-free booking experience. For any specific questions or assistance, our dedicated customer support team is here to guide you every step of the way.
1. Can I add extra guests to an existing hotel reservation?
Absolutely! In most cases, you can add more guests to your existing hotel reservation, subject to the room’s occupancy limit and availability. Just contact our support team or manage your booking online to check room availability and any additional charges that may apply. We’ll do our best to accommodate your request and ensure a comfortable stay for everyone joining your reservation.
2. Are hotel rates listed in U.S. dollars?
Yes, hotel rates are generally displayed in U.S. dollars. However, we also offer the option to view prices in other currencies for your convenience. Please note that currency conversion rates may apply and can vary depending on your payment method or any fees set by your financial institution.
3. I just completed my hotel reservation online. How do I receive my voucher?
Congratulations on booking your hotel! Once your reservation is complete, you’ll receive a confirmation email with all your booking details and a voucher attached. This voucher serves as proof of your reservation and includes key information like travel dates, room details, and any additional services you selected. If you don’t see the email, please check your spam or junk folder. Still can’t find it? No worries—just contact our customer support team and we’ll make sure you get your voucher as soon as possible.
4. When will I be charged for my hotel reservation?
Payment for your hotel booking depends on the terms outlined during the reservation process. In most cases, hotels will either charge your payment method at the time of booking or upon arrival/departure, depending on the reservation conditions and hotel policy. Check your booking confirmation or the terms and conditions for specific payment details. And if you need more help, our support team is always ready to assist you.
